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- Charms
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- Charms
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Contact Us

Tel: +27(28)312-4114
Entrance 3
Shop G2C
Whale Coast Mall
Hermanus
7200

Information

About Us

Established in 1998, we as Arabella Diamonds, African Jewels and Arabella African Jewels, pride ourselves on being a close-knit family business. In 2011 we were proud to welcome pandoraonline.co.za into this family and that has grown into our multi branded jewelshop.co.za. Our aim with online sales stayed consistent to the philosophy applied in our retail outlets: personal care and a specialized experience. Thus, our customers become our friends and return loyally. We hope that in this cyber driven society, you find we take the time to make you part of this family as well.

Welcome and happy shopping.

About Us

Delivery Information

SHIPMENT AND COURIER INFORMATION
Shipments are sent via Courier Guy or Aramex Once your order has been shipped, you will receive an email with tracking information. Delivery time is between 1-3 days area permitting. You can track your parcel on www.aramex.com/express/track.aspx or www.trackinggo.com/thecourierguy-tracking.html In case of a stock shortage, you will immediately be contacted via e-mail. We will strive to send your order as quick and effective as we possibly can.

SHIPPING TIMES
Orders will be shipped from us, Monday – Friday. Items ordered on weekends or public holidays will be sent the following business day. Orders for items in stock are sent next business day from the time funds are received. Items temporarily out of stock will be sent as soon as possible.

SHIPPING COSTS
Orders over R999 will be shipped for free! All orders under R999 will cost a standard rate of R68.95 How will my items be packaged? All orders will be packaged in traditional PANDORA gift boxes, wrapped in gift wrapping with a Pandora ribbon and will be safely send in a padded envelope to secure it from damage.

SHIPPING INSURANCE
Jewelshop.co.za insures its shipments against theft and accidental damage. Once the shipment reaches its destination, the insurance is no longer valid.

SHIPPING LOCATIONS
Shipping only to addresses within South Africa also not across the borders of South Africa.

Delivery Information

Data Protection

Consumer Data Protection at Pandoraonline.co.za/Jewelshop.co.za

We respect your privacy and thank you for the trust you place in us.

Do you wish to unsubscribe from our newsletter?
You can find an unsubscribe link at the bottom of any of our newsletter emails. Simply click on this link and you will not receive any more emails from Pandora.

Do you wish to change your Pandora online/ Jewelshop account details or delete your account?
You can edit your account information or delete your account directly when you are logged into your account.

Do you wish to contact us regarding your purchase, order tracking or do you have any other questions…
Please contact the Customer Relations by sending us an e-mail to: orders@pandoraonline.co.za

About the personal data you provide in the form below
You can rest assured that the information you provide will be processed solely for the purpose of verifying your identity, identifying the information you are requesting and processing your request. You may be asked to provide additional information that are required to identify you in our systems.

How we will process your request
We will process your request or ask for additional information in order to complete the process within 30 calendar days. We may extend this time frame by up to 60 calendar days, in which case we will notify you of the extension and reason for delay within 30 calendar days.

Please note that we may refuse to act on requests that are insufficiently substantiated, unfounded or excessive.

Data Protection

Payment Method

PRICES AND CURRENCY
All prices on our website are current and are in South African Rands (ZAR).

SECURE PAYMENTS WITH CREDIT CARDS OR EFT
Jewelshop clients are guaranteed the maximum security for their purchase as long as the transaction is processed by our secure payment gateway PayGate. For more information on PayGate, please visit www.paygate.co.za.
You are also welcome to pay via EFT

Payment Method

CUSTOMER SUPPORT

IMPORTANT

Terms & Conditions

Care Instructions

Returns & Refund Policy

Cancellation Policy

Cancellation policy:

The online shop reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.The online shop will be liable for reimbursing you the rand value paid only if you have already paid for the cancelled order. You have the right to return non-defective products purchased within 30-days of the order being delivered.

More Simply Put:

Sometimes things don’t work out and an order has to be cancelled. If that happens we’ll be sure to let you know. And sometimes what you bought isn’t exactly what you wanted. No problem. Returns are free within 30 days and we’ll refund you.

Cancellation Policy

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